Sales Executive- Mall Sales

Mall Sales Executive – Business Acquisition

Company Name: Velora Delivery Services LLC
Department: Sales & Business Development
Job Title: Mall Sales Executive – Business Acquisition
Location: Ajman, UAE
Employment Type : Full-Time

Language : Arabic must
Reports To: Sales Manager / Business Development Manager

1. Job Purpose

To acquire new business customers for the company's courier and delivery services through mall-based sales activities, direct customer engagement, lead generation, and business development. The role focuses on identifying potential merchants and businesses, promoting the company's delivery solutions, and converting prospects into active clients.

2. Key Responsibilities

A. Business Acquisition and Sales

• Identify and approach potential business customers, merchants, retailers, e-commerce sellers, and other prospective clients in malls and designated commercial areas.
• Promote the company's courier, parcel delivery, pickup, and related logistics services.
• Explain service features, pricing structures, delivery coverage, and business benefits to prospective customers.
• Generate qualified leads and convert prospects into new business accounts.
• Meet assigned daily, weekly, and monthly sales and customer acquisition targets.
• Follow up with interested prospects and maintain regular communication until business onboarding is completed.

B. Mall Sales Activities

• Conduct face-to-face sales and promotional activities in assigned malls and approved locations.
• Identify suitable businesses and decision-makers who may require courier or delivery services.
• Distribute approved marketing materials and present company services professionally.
• Build relationships with shop owners, store managers, retailers, and business representatives.
• Maintain a professional appearance and represent the company positively at all times.
• Comply with mall management rules, access requirements, and promotional activity guidelines.

C. Client Relationship Management

• Collect accurate contact details and business information from potential customers.
• Explain the client registration and onboarding process.
• Coordinate with the Sales Manager and Operations Team to facilitate the activation of new business accounts.
• Maintain follow-up records and provide timely updates on sales opportunities.
• Support customer retention by maintaining positive relationships with newly acquired clients.

D. Reporting and Coordination

• Maintain daily activity reports, lead records, customer follow-up logs, and sales conversion reports.
• Update the company's designated CRM or sales tracking system.
• Submit regular progress reports to the reporting manager.
• Communicate market feedback, competitor activities, and customer requirements to management.
• Coordinate with internal departments to resolve pre-sales queries and support customer onboarding.

3. Qualifications and Requirements

• High school diploma or bachelor's degree preferred.
• Previous experience in mall sales, outdoor sales, business development, customer acquisition, or direct marketing is an advantage.
• Fluency in Arabic is required; native Arabic speakers are preferred.
• Good English communication skills are required.
• Strong interpersonal, negotiation, persuasion, and presentation skills.
• Ability to approach new customers confidently and work towards sales targets.
• Willingness to work in malls and other designated commercial locations.
• Basic computer skills and familiarity with sales reporting tools.
• Candidates must be professional, self-motivated, target-oriented, and customer-focused.

4. Key Performance Indicators (KPIs)

Performance will be evaluated based on:

• Number of qualified business leads generated.
• Number of new business accounts acquired.
• Lead-to-customer conversion rate.
• Achievement of monthly sales targets.
• Number of follow-ups completed and prospects converted.
• Accuracy and timeliness of sales reports.
• Successful onboarding and activation of acquired customers.
• Quality of customer relationships and professionalism.

5. Working Conditions

• Full-time employment in the UAE.
• Mall-based sales activities and visits to designated commercial locations.
• Working hours and weekly off days will follow the company's approved schedule and applicable UAE labour requirements.
• Sales targets and assigned locations will be communicated by the reporting manager.
• Mall promotional activities must comply with the relevant venue's approval and access requirements.

Pay: AED1,800.00 - AED3,000.00 per month

Language:

• Arabic (Required)

Work Location: In person