Landlord Relations Officer
Deluxe Holiday HomesAbout Deluxe Holiday Homes
Deluxe Holiday Homes is a leading holiday-home and property-management company in Dubai, managing 700+ premium short-term rentals. The wider Deluxe Homes Group runs several licensed entities, a real-estate brokerage and joint ventures across the UAE and Armenia.
Key Responsibilities
- Coordinate and oversee property handovers following contract termination, ensuring a
smooth and professional transition to landlords or their authorized representatives.
- Conduct thorough property inspections, identify damages, maintenance concerns, and
outstanding issues, and coordinate necessary corrective actions before handover.
- Prepare accurate inspection reports, handover checklists, photographic records, and
documentation of keys, access cards, and other property assets.
- Conduct pre- and post-owner-stay inspections to ensure properties meet cleanliness,
maintenance, safety, and operational standards.
- Welcome landlords during scheduled owner stays, assist with property access, explain
available facilities, and address immediate concerns or special requests.
- Coordinate with Operations, Maintenance, Housekeeping, and other relevant
departments to ensure identified issues are resolved within the required timelines.
- Maintain clear and professional communication with landlords regarding inspection
findings, handover arrangements, property readiness, and outstanding concerns.
- Work closely with internal teams to monitor pending tasks, follow up on corrective
actions, and escalate delays or unresolved issues when necessary.
- Maintain accurate property records, inspection findings, handover statuses, and
supporting documentation in the company's management systems.
- Ensure properties are maintained and handed over in accordance with company
standards, operational procedures, and contractual requirements.
- Identify opportunities to improve inspection processes, handover efficiency, and the
overall landlord experience.
- UAE Driving License
- Bachelor degree or related field of study
- Excellent communication skills, both verbal and written.
- Strong customer service orientation with the ability to handle inquiries professionally.
- Proficiency in using CRM software like HubSpot or similar platforms.
- Ability to multitask, prioritize, and work under pressure.
- Collaborative attitude and willingness to work with cross-functional teams.
- Attention to detail and problem-solving skills.
- Previous experience in a similar role or industry is advantageous.
