Reservation Officer
Darina HolidaysJob Description: We are seeking a dedicated and detail-oriented Reservations Officer to join our team. As a Reservations Officer, you will play a crucial role in ensuring seamless booking processes, exceptional client service, and efficient reservation management for requests coming from all B2B markets.
Key Responsibilities:
- Respond with Speed and Precision: Deliver swift and accurate responses to all client requests, ensuring satisfaction.
- Exceptional Client Service: Go above and beyond to exceed client expectation
- Reservation Management: Handle hotel reservations and ground handling requests with efficiency and attention to detail.
- Multi-Channel Communication: Engage with agents through email, WhatsApp, and phone calls, maintaining clear and effective communication.
Key Requirements:
- 3-4 Years of Experience: A proven track record with 3-4 years of prior experience in a local Destination Management Company (DMC) or hotel reservations within the UAE.
- Online & Offline Expertise: Proficiency in handling OFFLINE reservations, ensuring a seamless booking process for our valued clients.
- Reservations Agent Experience: A minimum of 2 years of experience as a Reservation Agent is required.
If you meet these qualifications and are passionate about delivering exceptional service, we’d love to hear from you!
Job Type: Full-time
Experience:
- Reservation officer: 2 years (Preferred)
Work Location: In person
Hotel bookingInbound customer supportRoom and resource bookingCustomer booking request managementOrder and booking processingPhone communicationProfessional communication with external stakeholdersEmail communication with stakeholdersHospitality industry experienceClient servicesMulti-channel communication handlingClient communication managementProfessional communication with clients or visitorsClient communication skillsClient email correspondenceClient liaisonClient interaction via phone callsReservation management
