CCTV Operator

Date posted: October 4, 2026

Pay: 4,000.00 - 5,000.00 (AED) per month

Job description:

Video Monitoring Agent
Location: Business Bay, Dubai, UAE | Full-time | 12 hour shifts, 24/7 rotating shifts

AiGuard Security Systems is hiring Video Monitoring Agents for our Dubai operations center. We run 24 hours a day, 7 days a week, supporting commercial and government security clients. You will use AI video analytics, live cameras, and two-way audio to detect threats and stop them in real time.

Key Responsibilities

• Monitor client properties in real time using video surveillance and AI analytics platforms
• Identify, assess, and respond to suspicious or unauthorized activity with urgency and accuracy
• Use two-way audio to warn off trespassers and stop criminal activity
• Dispatch security officers, police, or courtesy patrol based on set procedures
• Handle inbound calls from clients and site contacts with clear, professional communication
• Coordinate with field teams and internal departments on active incidents
• Check system health and camera function using command center tools, and escalate issues
• Run virtual patrols to catch problems before they escalate
• Write detailed, accurate incident reports for client and executive review
• Log all activity and keep precise shift records
• Follow standard operating procedures and client post orders
• Document open issues and brief the next shift at handoff
• Stay calm and use sound judgment in high-stress situations

Qualifications

• Excellent spoken and written English is required and non-negotiable. You must speak clearly, be easily understood on the phone, and write with correct grammar and spelling. Every candidate completes a phone screen and a written English test. Candidates who do not meet this standard will not move forward.
• Full availability for any shift: days, evenings, overnights, weekends, and public holidays
• Willingness to work rotating shifts and cover short-notice openings
• 2+ years of experience in CCTV monitoring, a security control room, emergency dispatch, police, military, or a call center
• Typing speed of 35 WPM or more
• Strong skills with Microsoft Office and web-based software
• Ability to focus on screens for full shifts without losing accuracy
• Ability to handle several tasks at once under pressure
• Reliable, self-motivated, and accountable
• Valid UAE residence visa, or eligibility for company sponsorship

Nice to Have

• Experience with video management or alarm monitoring software
• IT security background
• Knowledge of emergency services and response procedures
• SIRA or other security control room certification

What We Offer

• Salary: AED 4,000 - 5,000 per month
• UAE employment visa
• Medical insurance
• 30 days annual leave
• Training on our AI monitoring platform
• Growth into shift supervisor and operations roles

How to Apply: If you are ready for a rewarding professional career, apply now by sending us your CV.

Application Question(s):

• Are you available to work any shift, including overnights, weekends, and public holidays?
• Are you able to work on-site at our office in Business Bay, Dubai?
• How would you rate your spoken and written English?
• What is your typing speed?
• How many years of experience do you have in CCTV monitoring, a security control room, emergency dispatch, police, military, or a call center?
• Have you used two-way audio to speak to people on camera?
• Have you used video management or alarm monitoring software?
• Do you hold a SIRA certification?
• Do you hold a valid UAE residence visa?
• Are you available to start within 15 days?

Work Location: In person

Pay: AED4,000.00 - AED5,000.00 per month

Application Question(s):

• This role is 12-hour rotating shifts, including overnights, weekends, and public holidays. Can you work this schedule?
• Can you reliably get to Business Bay for shifts that start or end overnight?
• How many years have you worked in CCTV monitoring in a control room?
• What is your current visa status? (Own residence visa / Family visa / Visit visa, in UAE / Outside UAE, need sponsorship)
• What is your notice period? (Immediate / 1–2 weeks / 1 month / More than 1 month)
• What is your words-per-minute typing speed? If you don't know, take the typing test at typing.com or 10fastfingers.com and enter your WPM.
• In 3–5 sentences: at 2:00 AM you see someone climbing the fence at a client’s car lot. What do you do, in order?
• Which video or alarm monitoring software have you used? (e.g., Milestone, Genetec, SureView, Hikvision, Avigilon) Write “None” if none.
• Have you used two-way audio or talk-down to speak to people on camera?
• Do you hold a SIRA or other control room certification?
• This role pays AED 4,000 - 5,000/month plus visa, medical, and 30 days' leave. Is this acceptable?

Work Location: In person