production and sales Coordinator
Make My box Packaging LLCJob Summary
We are looking for a Production and Sales Coordinator to manage the flow of customer orders from enquiry to delivery. You will work closely with the sales team, production department, store, and accounts to make sure orders are processed accurately and delivered on time.
Key Responsibilities
- Process confirmed orders, create job orders, and share clear specifications with the production team
- Coordinate artwork, dielines, and approvals with customers and the design team
- Plan and track production schedules, and follow up to meet delivery deadlines
- Coordinate with the store on raw material availability (paper, board, inks, etc.) and inform purchasing of shortages
- Update customers on order status, delays, and delivery timelines
- Arrange deliveries and ensure delivery notes and invoices are prepared correctly
- Maintain records of orders, job cards, and customer communication
- Follow up on customer feedback, complaints, and repeat orders
- Prepare daily and weekly reports on order status and production progress
Requirements
- 2 to 4 years of experience in a similar role, preferably in packaging, printing, or manufacturing
- Excellent communication skills in English; Arabic, Hindi is an added advantage
- Proficient in MS Office (Excel, Word, Outlook); experience with ERP or order management software is a plus
- Strong follow-up, planning, and multitasking skills
- Ability to work under pressure and meet tight deadlines
Pay: From AED1,800.00 per month
Work Location: In person
Order fulfilment coordinationCustomer follow-upsCustomer records maintenanceCustomer communicationOffice management softwareCustomer complaint handlingAfter-sales serviceCollaboration with salesOrder status updatesMicrosoft OutlookClear communication with multidisciplinary teamsClient coordinationOrder and booking processingInternal stakeholder communicationDelivery schedulingCustomer order takingLogistics customer serviceERP systemsSales order data entryOperations coordination planningProduction order releaseDelivery trackingProviding information to customersERP softwareComplaint handlingDaily operational report preparationChecking stock availabilitySales order documentationManufacturing facility experienceClient invoicingBasic office productivity softwareBasic daily or weekly performance report preparationCustomer expectation managementProduction planningWork-in-progress trackingAfter-sales relationship buildingWork order creationSchedule creationMS Excel usage (Office software)Client communication management
