Customer Service Representative Lady (Arabic Speaking)
Saosen Furniture Trading FZCOMain Responsibilities of a Customer Service Represntative
Your responsibilities will include:
- Greeting the customers in professional manner.
- Resolve customer complaints and issues with empathy and efficiency.
- Provide accurate information about products and services to customers.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other team members to improve service delivery and customer satisfaction.
- Stay updated on product knowledge and company policies to assist customers effectively.
- Identify and escalate complex issues to the appropriate department as needed.
Key Requirements
- High school diploma or equivalent; additional education is a plus.
- Proven experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Proficiency in excel and computer softwear use .
- Flexible schedule, including availability for weekends or evenings, if required.
Preference will be given to immediate joiner
Job Type: Full-time
Pay: AED3,000.00 - AED3,500.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- willing to join immediately
- 02 years UAE experience
Work Location: In person
Customer records maintenanceRecord keepingCustomer communicationCustomer complaint handlingInbound customer supportInternal stakeholder communicationClear and respectful communicationProfessional interactions in public areasSpreadsheetsGreeting customersDirect client contactAccurate management of transaction recordsBasic office productivity softwareProfessional communication with external stakeholdersClient servicesCustomer engagementClear one-to-one communicationMS Excel usage (Office software)Answering product or service questionsProfessional communication with clients or visitorsTeamwork and collaborationProductivity softwareClient communication skillsEscalation handlingClient educationClient liaisonHandling difficult clientsService skill
