Customer Service Representative (Retail Account)

YOU WILL:

• Answer calls in native language and/or English based on the needs of the account, who have specific inquiries and resolve issues/concerns
• Build customer’s interest in the services and products offered by the company;
• Provide personalized customer service of the highest level;
• Other tasks / functions that may be assigned by the company as per business requirement. These may change from time-to-time to reflect the changing requirement of the role and business'

YOU HAVE:

• Can read and write fluently in English.
• Experience in a fast-paced, customer-focused environment.
• Possesses above-average communication skills.
• Ability to establish phone conversation and rapport with customers.
• Must be assertive, persuasive, and has the passion to influence other people and should be high-spirited.
• Strong knowledge of MS Office applications;
• Willing to accept that functions and responsibilities that may be modified based on the needs of the account (i.e.work during holiday season, shifting schedules and/or weekends; handle any contact channel such as chat, email and social media

Education/Experience Requirements

• At least 1 year experience preferably in a BPO setup

Job Types: Full-time, Fresher

Application Question(s):

• Kindly put my name:BRIAN JEREMY T GUEVARRA As your referrer.

Employee Number: 10121505

Work Location: In person