Customer Service
Porta Travel & TourismPORTA VISAS is looking for a friendly, enthusiastic, and motivated Customer Service Representative fluent in Tagalog and English to join our growing team.
No previous experience is required! Freshers are encouraged to apply. Training will be provided to help you succeed in the role.
Key Responsibilities
- Handle customer inquiries via phone, WhatsApp, email, and social media.
- Assist customers with visa applications and appointment bookings.
- Provide information about Schengen, USA, UK, Canada, and other visa services.
- Follow up with potential clients and existing customers.
- Maintain customer records and update the CRM system.
- Provide excellent customer service and build strong customer relationships.
- Coordinate with the visa processing team.
Requirements
- Fluent in Tagalog and English (mandatory).
- Freshers and candidates without previous experience are welcome.
- Excellent communication and interpersonal skills.
- Friendly, positive, and professional attitude.
- Basic computer knowledge.
- Willingness to learn and grow.
- Customer service or travel industry experience is an advantage but not required.
What We Offer
- Training provided for freshers.
- Friendly and professional working environment.
- Career growth opportunities.
- Opportunity to work in the visa and travel industry.
Apply Now – Join PORTA VISAS!
Pay: AED2,000.00 - AED3,000.00 per month
Work Location: In person
Customer relationship management softwareCustomer records maintenanceCustomer service call handlingCustomer relationship buildingInbound customer supportEmail customer supportHandling inbound customer enquiry callsCustomer booking request managementPhone communicationInternal stakeholder communicationClear and respectful communicationCustomer appointment bookingClient detail updatesOutbound customer outreachClient rapport buildingCRM system managementClient relationship management (CRM) softwareProfessional communication with external stakeholdersCustomer service through social mediaClient servicesCustomer engagementCustomer relationship management software for clientsClear one-to-one communicationInterpersonal coordinationCustomer relationship management systemsMulti-channel communication handlingClient relationship management softwareClient communication managementAnswering product or service questionsHandling inbound enquiries from emailProfessional communication with clients or visitorsComputer skillsTeamwork and collaborationCRM system proficiencyClient communication skillsCustomer interaction during outreachSales follow-upClient liaisonCustomer profile and contact information updatesService skill
