Employee Support Executive
ARC Global Location: UAE
Employment type: Permanent
Salary: AED 2,500–3,000/month
Published: 27 Oct
Application deadline: 10 Nov
ARC GLOBAL
Established with a vision to redefine corporate recruitment and technical labor outsourcing, Arc Global is a leading manpower supply conglomerate headquartered in Sharja, UAE.
JOB DESCRIPTION
- Listen to workers’ complaints and labour-related issues.
- Resolve issues related to salary, accommodation, transportation, duty, and site concerns.
- Coordinate with site supervisors, camp bosses, and the HR/Operations team.
- Follow up with clients and site management regarding workers’ concerns.
- Maintain records of complaints and ensure timely resolution.
- Handle worker calls and WhatsApp queries professionally.
- Ensure good communication between workers, management, and clients.
Pay: AED2,500.00 - AED3,000.00 per month
Work Location: In person
Payroll query resolutionCustomer follow-upsCustomer communicationCustomer complaint handlingCustomer service call handlingClear communication with multidisciplinary teamsClient coordinationEmployee relations case handlingEmployee grievance managementInternal stakeholder communicationWorkplace issue resolution supportCustomer complaint documentationWorkplace dispute resolutionCustomer feedback documentationOn-site client liaisonProfessional communication with external stakeholdersInternal customer serviceEmployee relations managementMulti-channel communication handlingClient communication managementProfessional communication with clients or visitorsStakeholder communication and relationship managementPhone call managementClient communication skillsInterpersonal troubleshootingClient liaisonHandling telephone enquiries
