Clinic Receptionist
Well Touch Medical CentreWe are seeking a professional and customer-focused Receptionist to join our aesthetic clinic team. The ideal candidate will be the first point of contact for clients, ensuring a welcoming experience while supporting smooth front desk operations.
Key Responsibilities:
- Greet and assist clients in a warm, professional, and courteous manner
- Manage appointment scheduling, confirmations, and follow-ups
- Answer phone calls, respond to inquiries, and direct calls appropriately
- Maintain accurate client records and update information in the system
- Coordinate with medical and clinical staff to ensure smooth daily operations
- Handle payments, invoices, and basic front desk documentation
- Ensure the reception area is clean, organized, and presentable at all times
- Follow clinic policies, confidentiality, and data protection standards
Requirements:
- High school diploma or equivalent
- Previous experience as a receptionist or in customer service (aesthetic or medical clinic experience is a plus)
- Excellent communication and interpersonal skills
- Basic computer skills and familiarity with scheduling systems
- Ability to multitask and work in a fast-paced environment
- Professional appearance and positive attitude
Job Types: Full-time, Permanent
Work Location: In person
Customer records maintenanceCustomer service call handlingCoordinating office activitiesInbound customer supportMaintaining an organised workspaceClear communication with multidisciplinary teamsHandling inbound customer enquiry callsCustomer booking request managementClient coordinationPhone communicationInternal stakeholder communicationClear and respectful communicationCustomer appointment bookingClient detail updatesProfessional interactions in public areasOperations coordinationPatient appointment coordinationGreeting customersInbound voiceClient file managementFront desk or reception query managementExperience at health clinicsAppointment scheduling softwareMedical schedulingConfidential handling of client informationLight cleaningClient invoicingBusiness etiquetteProfessional communication with external stakeholdersAppointment scheduling call handlingConfidential record keepingClient servicesReception dutiesInterpersonal coordinationPatient reception desk greetingClient communication managementPolite customer interaction at the counterProfessional communication with clients or visitorsComputer skillsConfidentiality and data protection guidelines