Technical Coordinator – IT

Job Purpose

The Service Center Coordinator is responsible for managing the end-to-end service workflow for retail automation products — from device intake through repair, manufacturer coordination, billing, and final delivery — while acting as the central point of contact between technical staff, customers, resellers, sales, accounts, and logistics.

Key Responsibilities

Staff & Site Visit Coordination

• Coordinate technical staff activities; assign, manage, and schedule site visits.
• Liaise with customers and resellers to arrange visit timelines and requirements.

Service Intake & Assignment

• Receive devices submitted to the service center for repair.
• Assign devices to engineers based on device type/specialization.

Repair Tracking

• Track repair status with engineers on an ongoing basis.
• Identify and schedule devices that need to be sent to the manufacturer's service center.

Manufacturer Coordination

• Track status of devices sent to the manufacturer's service center.
• Provide regular status updates to end users, resellers, and sales personnel.

Quotation & LPO Management

• Where chargeable service is required, coordinate with engineers, end users, and the sales team to prepare and issue quotations.
• Follow up to obtain the LPO (Local Purchase Order) from the customer against the quotation.

Sales Order & Payment Coordination

• Upon PO receipt, coordinate with the sales team to raise the sales order.
• Coordinate with the accounts team to process payment to the manufacturer's service center.

Logistics & Delivery

• Arrange delivery of serviced items and collection of faulty items from customer sites.
• Coordinate closely with the logistics team and service engineers to ensure timely handling.

Customer Communication

• Provide customers with job card status updates against items received for service.

Inventory & Resource Monitoring

• Monitor spare parts stock levels.
• Monitor service engineers' workload and ensure proper allocation of their engagement.
• Monitor demo item stock and ensure accuracy against system records.
• Issue demo units and track them properly against agreed timelines.

Key Skills & Competencies

• Strong coordination and multitasking ability across technical, sales, accounts, and logistics functions.
• Good communication skills (customer, reseller, and internal stakeholder facing).
• Familiarity with service/repair workflows and ticketing or job card systems.
• Basic understanding of retail automation devices (POS, scanners, printers, etc.) an advantage.
• Organized, detail-oriented, and able to track multiple open cases simultaneously.
• Proficiency in MS Office / ERP or service management software.

Qualifications

• Diploma/Bachelor's degree (Technical, Business Administration, or related field).
• Prior experience in a service center, technical support coordination, or after-sales service role preferred.
• Experience in retail automation, POS, or IT hardware service environment is a plus.

CV - Hr@techsys-pos.com

Pay: AED2,500.00 - AED3,500.00 per month

Work Location: In person