General Manager - Manpower Supply

Job Description: General Manager – Manpower Supply Services

Position Title: General Manager (GM)

Department: Executive Management

Reports To: Managing Director & CEO

Industry: Manpower Supply / Outsourcing / Recruitment Services

Location: UAE

Job Summary

We are seeking an experienced and visionary General Manager with a proven track record in leading large-scale Manpower Supply and Outsourcing operations in the region. The General Manager will take full P&L accountability, executive oversight, and strategic command over all business functions including Operations, HR & Recruitment, Finance, and Sales & Marketing.

The ideal candidate will design, implement, and enforce long-term corporate growth strategies, lead high-stakes client selections, manage enterprise contract negotiations, resolve complex client disputes, and secure healthy cash flow by managing payment collections.

Key Responsibilities

1. Executive Strategy & Business Governance

• Formulate, finalize, and execute the company’s overall business plan, growth roadmap, and revenue models in alignment with board vision.
• Establish standard operating procedures (SOPs), operational frameworks, and compliance policies across all departments, ensuring strict company-wide adherence.
• Continuously evaluate market dynamics, regional labor laws, and competitive landscapes to adapt company service offerings (civil, MEP, industrial, hospitality, and corporate manpower).

2. Departmental Oversight & Performance Management

• Operations: Oversee end-to-end mobilization/demobilization of blue-collar and white-collar personnel, transport fleet management, labor accommodation (camps), catering, and site welfare.
• HR & Global Recruitment: Direct international sourcing strategies (South Asia, Southeast Asia, Africa), visa processing (MOHRE/ICP), labor contract execution, payroll administration (WPS), and employee retention programs.
• Finance & P&L: Manage overall P&L, annual budgeting, capital expenditure (CapEx), operating expenses (OpEx), cost optimization, and financial auditing alongside the Finance Manager.
• Sales & Marketing: Drive key account acquisition, review tender proposals, set pricing strategies (hourly vs. monthly rates), and oversee brand positioning in key industries (construction, oil & gas, logistics, facility management).

3. Client Selection, Commercial Contracts & Account Management

• Establish rigorous Client Selection Criteria to screen prospective B2B clients for creditworthiness, project stability, payment history, and site safety standards.
• Directly lead high-value contract negotiations, finalizing Manpower Supply Agreements (MSA), Service Level Agreements (SLAs), and mobilization timelines.
• Build and maintain C-level relationships with main contractors, developers, government clients, and facility management firms.

4. Dispute Resolution & Crisis Management

• Act as the final escalation authority for enterprise client disputes, contractual misunderstandings, scope changes, and operational bottlenecks.
• Handle complex labor matters, union/group grievances, or regulatory compliance challenges promptly and in accordance with UAE Labor Law and MOHRE guidelines.

5. Cash Flow Management & Payment Recovery

• Enforce strict credit control policies to eliminate bad debts and reduce Outstanding Days Sales (DSO).
• Directly intervene in delayed payment issues, lead commercial recovery meetings with defaulting clients, and oversee legal/arbitration proceedings when necessary.
• Ensure timely payroll disbursal via WPS, aligning cash inflows from client billing with operational payroll and vendor payables.

Candidate Qualifications & Requirements

• Education: Bachelor’s degree in Business Administration, Operations Management, Finance, or Engineering. Master’s degree / MBA preferred.
• Experience: Minimum 10–15 years of progressive leadership experience, with at least 5–8 years as General Manager in a large-scale Manpower Supply / Staffing / Outsourcing company in the UAE or GCC.
• Industry Mastery: Deep understanding of UAE Labor Law, MOHRE quota systems, visa categories, WPS payroll procedures, CICPA security requirements, and labor accommodation regulations.
• Commercial Acumen: Strong expertise in financial management, margin calculations (overheads, mobilization, visa costs vs. billing rates), and risk assessment.
• Leadership & Negotiation: Executive-level leadership, dispute mediation, contract drafting, and high-impact B2B presentation skills.
• Languages: Fluent English (required). Spoken Arabic or Hindi/Urdu is a strong advantage.
• Driving License: Valid UAE Driving License.

Application Question(s):

• What is your notice period (If working)

Experience:

• Manpower Supply: 8 years (Required)

Language:

• Hindi (Required)

License/Certification:

• UAE Driving License (Required)

Location:

• Sharjah (Preferred)

Willingness to travel:

• 25% (Required)

Work Location: In person