Assistant Restaurant Manager
ZOYA Wellbeing ResortWe are looking for a dynamic, motivated, and guest-focused Assistant Restaurant Manager to join our team at our wellness resort.
Key Responsibilities
- Assist the Resort Manager in overseeing daily restaurant operations.
- Supervise, train, and motivate the restaurant team to deliver excellent service.
- Ensure high standards of food quality, presentation, hygiene, and guest satisfaction.
- Handle guest feedback, complaints, and special requests professionally.
- Monitor inventory, food and beverage costs, and operational expenses.
- Ensure accurate billing, cash handling, and POS procedures.
- Coordinate with the Kitchen and other departments to ensure smooth operations.
- Support revenue generation through upselling and exceptional guest experiences.
- Ensure compliance with resort policies, food safety regulations, and service standards.
- Report restaurant performance, operational issues, and staff requirements directly to the Resort Manager.
Requirements
- Previous experience in restaurant supervision or management, preferably in a hotel or resort.
- Strong leadership, communication, and organizational skills.
- Knowledge of restaurant operations, cost control, and inventory management.
- Excellent guest service and problem-solving abilities.
- Professional attitude and ability to work in a fast-paced environment.
- Flexibility to work shifts, weekends, and public holidays.
Work Location: In person
Food and beverage product quality managementHotel cost controlFood quality maintenanceHygiene guidelines for canteen and food areasCustomer complaint handlingCross-functional coordinationStaff supervisionClear communication with multidisciplinary teamsFront-of-house supervisionGuest complaint handling in food serviceTeam supervisionClear and respectful communicationCross-functional team coordinationLeadership (demonstrated interpersonal skills)Expense managementOperations coordinationIn-person customer serviceReal-time guest complaint resolutionUpselling menu itemsHandling special service requestsDirect client contactProcessing cash transactionsHotel and resort experienceCost controlTraining and mentoring staffFront of house coordinationRestaurant staff trainingFood safety and hygiene regulationsFood service inventory managementHospitality and tourism venue experienceCompliance managementInterdepartmental coordination for guest servicesStakeholder coordinationTeam trainingTeam training supervisionInterpersonal coordinationTeam stakeholder reportingPayment processing in food servicePoint-of-sale transaction managementClient escalation and complaint management
