Call Center Agent/Telesales
Mood EspressoJob Description
Mood Espresso LLC is looking for a motivated and results-driven Telesales / Call Center Executive to join our team in Dubai. The ideal candidate will be responsible for contacting potential and existing customers, promoting our coffee products and machines, generating sales opportunities, and achieving sales targets.
Key Responsibilities
- Make outbound calls to potential and existing customers.
- Promote coffee products, coffee machines, and related services.
- Generate leads, follow up on inquiries, and convert prospects into customers.
- Maintain good relationships with customers and ensure customer satisfaction.
- Follow up on quotations, pending orders, and sales opportunities.
- Achieve daily, weekly, and monthly sales targets.
- Maintain accurate customer information and call records.
- Coordinate with the sales and customer service teams as required.
Requirements
- Previous experience in telesales, telemarketing, or call center sales is preferred.
- Good communication and telephone etiquette.
- Strong persuasion, negotiation, and customer service skills.
- Target-oriented with a positive attitude.
- Ability to handle customer objections and close sales.
- Basic computer skills and familiarity with CRM systems.
- Candidates currently residing in the UAE are preferred.
What We Offer
- Full-time employment.
- Opportunity to develop sales and customer service skills.
- A professional and supportive working environment.
- Career growth opportunities based on performance.
Pay: AED3,000.00 - AED4,500.00 per month
Work Location: In person
Promotional pitchingCustomer relationship management softwareSales persuasionSales objection handlingCustomer records maintenanceCross-functional coordinationCustomer service call handlingCollaboration with salesCustomer relationship buildingPhone communicationCall loggingClient detail updatesOutbound sales call handlingOutbound customer outreachClient rapport buildingNegotiation closing techniquesOvercoming sales rejectionOutbound telemarketingCRM interaction and call note loggingClient relationship management (CRM) softwareSales activity loggingLead ConversionClient database systemsNegotiation with external counterpartiesLead nurturingClient servicesCustomer engagementSales orientationCustomer relationship management software for clientsPhone canvassingCustomer relationship management systemsInitial contact (sales skills)ProspectingClient negotiationTelesalesClient relationship management softwareTime-based sales targetsLead trackingSales activity targetsProfessional communication with clients or visitors
