Customer Service Executive-Logistics
Al Riyady For Auditing of Accounts ESTCustomer Service Executive – Logistics & Freight Forwarding
We are looking for a customer-focused Customer Service Executive with experience in logistics and freight forwarding, particularly GCC land freight operations.
Key Requirements
- Minimum 2 years of experience in the logistics industry.
- Hands-on experience in GCC land freight operations is mandatory.
- Hindi and English proficiency is required; Arabic is an advantage.
- Knowledge of sea and air freight is an added advantage.
- Strong communication, customer service, coordination, and problem-solving skills.
Key Responsibilities
- Coordinate shipments with customers, transporters, vendors, and internal teams.
- Handle customer enquiries and provide regular shipment and delivery updates.
- Monitor shipment progress and follow up on delivery schedules.
- Resolve customer complaints, shipment delays, and operational issues.
- Maintain accurate shipment records and positive customer relationships.
How to Apply
Interested candidates who meet the requirements should apply through Indeed with an updated CV, highlighting their logistics experience and GCC land freight knowledge.
For enquiries, contact: +971 50 512 7216
Pay: AED3,500.00 - AED4,000.00 per month
Application Question(s):
- How many years of experience do you have in the logistics and freight forwarding industry?
- Do you have hands-on experience in GCC land freight operations?
- Do you have experience in sea freight or air freight operations?
- Are you proficient in both Hindi and English?
Work Location: In person
Internal stakeholder coordination for service deliveryCustomer communicationCustomer complaint handlingCross-functional coordinationOrder status updatesCustomer relationship buildingInbound customer supportAir freightClient coordinationCustomer serviceCross-functional team coordinationOperations coordinationLogistics customer serviceOcean freightShipment tracking for distribution operationsDelivery trackingProviding information to customersFreight shipment trackingClient servicesCustomer relationship managementInterpersonal coordinationVendor communicationInternal team coordination on customer issuesExperience at a logistics companyClient communication managementDelivery record maintenanceAnswering product or service questionsCarrier coordinationInterdepartmental customer issue resolutionClear delivery communicationOrder trackingCoordinationInternal communicationCoordination with logistics service providersCustomer service problem-solvingConsignment trackingProviding delivery updatesTeam coordinationHandling delivery queriesShipment tracking