Customer Service Executive - Logistics
Al Riyady For Auditing of Accounts ESTCustomer Service Executive – Logistics
Location: Al Khawaneej, Dubai
We are looking for a Customer Service Executive who is an organised, customer-focused professional to handle enquiries and support day-to-day logistics coordination.
Key Responsibilities
- Respond to customer enquiries by phone, email, and other communication channels.
- Coordinate with operations teams to provide shipment updates and follow up on deliveries.
- Handle customer concerns professionally and work with relevant teams to resolve issues.
- Maintain accurate customer records, shipment details, and correspondence.
- Keep customers informed of delays, changes, and service updates.
- Support administrative tasks related to customer service and logistics operations.
Requirements
- Must have previous experience in customer service, preferably within logistics or freight forwarding.
- Strong communication and interpersonal skills.
- Good organisational skills and attention to detail.
- Ability to manage multiple enquiries and prioritise tasks.
- Proficiency in Microsoft Office and email correspondence.
- A proactive approach to problem-solving and customer support.
How to Apply
Submit your updated CV through Indeed for consideration.
Pay: AED3,500.00 - AED4,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Do you have prior experience working in a logistics company?
- Do you have experience with freight forwarding?
Language:
- Hindi (Required)
- Arabic (Preferred)
- English (Required)
Work Location: In person
Office productivity softwareCustomer records maintenanceOffice management softwareCustomer complaint handlingCorrespondence managementCustomer service call handlingOrder status updatesCustomer relationship buildingInbound customer supportHandling inbound customer enquiry callsClient coordinationPhone communicationInternal stakeholder communicationOperations coordinationLogistics customer serviceCorrespondence draftingShipment tracking for distribution operationsDelivery trackingInbound voiceMicrosoft Office suiteEmail softwareWorkload prioritisationBasic office productivity softwareProfessional communication with external stakeholdersFreight shipment trackingEmail communication with stakeholdersCustomer expectation managementTask prioritisationClient servicesCustomer engagementCustomer relationship managementClear one-to-one communicationInterpersonal coordinationMulti-channel communication handlingInternal team coordination on customer issuesExperience at a logistics companyClient communication managementAnswering product or service questionsHandling inbound enquiries from emailProfessional communication with clients or visitors