Customer Service Executive- Logistics Company
Al Riyady For Auditing of Accounts ESTLocation: Al Khawaneej, Dubai
Where Communication Meets Coordination- We're hiring a Customer Service Executive!
Behind every successful shipment is someone ensuring that customers stay informed, challenges are resolved, and operations run smoothly.
We're looking for an experienced Customer Service Executive who understands the logistics industry, communicates effectively, and can keep customers & operations connected.
Roles & Responsibilities:
- Coordinate with customers and internal teams to ensure seamless shipment execution.
- Handle customer enquiries and provide timely shipment updates.
- Liaise with transporters, vendors, and operations teams.
- Resolve customer concerns and manage operational escalations.
- Ensure effective communication throughout the shipment lifecycle.
Requirements:
- 2+ years of experience in the logistics industry.
- Hands-on experience in GCC land freight operations.
- Exposure to sea and air freight is an added advantage.
- Strong verbal and written communication skills.
- Proficiency in Hindi and English is mandatory; Arabic is a plus.
- Excellent problem-solving, conflict resolution, and customer coordination skills.
- Ability to multitask, prioritize, and thrive in a fast paced environment.
Pay: AED3,500.00 - AED4,000.00 per month
Application Question(s):
- Can you speak Hindi & English fluently?
- Do you have minimum 2 years of experience in customer service in Logistics?
Work Location: In person
Internal stakeholder coordination for service deliveryCommunication with suppliersCustomer communicationCustomer complaint handlingCross-functional coordinationOrder status updatesInbound customer supportClear communication with multidisciplinary teamsClient coordinationShipping coordinationInternal stakeholder communicationOperations coordinationLogistics customer serviceOperational issue escalationProviding information to customersEscalation managementWorkload prioritisationProfessional communication with external stakeholdersFreight shipment trackingStakeholder coordinationTask prioritisationClient servicesCustomer engagementCustomer relationship managementConflict managementInterpersonal coordinationVendor communicationInternal team coordination on customer issuesExperience at a logistics companyClient communication managementAnswering product or service questionsProfessional communication with clients or visitorsClient status updatesCarrier coordinationInterdepartmental customer issue resolutionStakeholder communication and relationship managementClear delivery communicationClient escalation and complaint managementClient communication skillsCoordination