Customer Service Executive (Logistics)

Job Description

We are looking for a customer-focused and detail-oriented Customer Service Executive to join our logistics team in Dubai. The ideal candidate should have hands-on experience in GCC land freight operations, strong customer coordination skills, and the ability to manage shipments efficiently. Exposure to sea or air freight operations will be an added advantage.

Key Responsibilities

• Handle customer inquiries and provide timely responses via phone, email, and other communication channels.
• Coordinate GCC land freight shipments, including bookings, pickups, deliveries, and shipment tracking.
• Liaise with customers, transporters, drivers, and internal operations teams to ensure smooth shipment execution.
• Monitor shipment progress and proactively update customers on delivery schedules, delays, and any operational issues.
• Follow up on pending shipments, delivery confirmations, and Proof of Delivery (POD).
• Prepare and share quotations, shipment updates, and relevant logistics documentation.
• Handle customer complaints and resolve service-related issues professionally.
• Maintain accurate shipment records and update customer information in the company system.
• Coordinate with the accounts team regarding invoices and billing queries when required.
• Ensure customer requests are handled within agreed service-level agreements (SLAs).
• Build and maintain strong customer relationships to ensure customer satisfaction and retention.

Requirements

• Diploma or bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field is preferred.
• 2 years of experience in customer service or logistics operations.
• Hands-on experience in GCC land freight operations is required.
• Exposure to sea or air freight operations will be an added advantage.
• Proficiency in Hindi and English is mandatory; Arabic is an added advantage.
• Good knowledge of GCC transportation routes, shipment coordination, and logistics documentation.
• Excellent verbal and written communication skills in English.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Strong coordination, organizational, and problem-solving skills.
• Ability to multitask, work under pressure, and manage customer expectations effectively.

Pay: AED3,500.00 - AED4,000.00 per month

Application Question(s):

• How many years of experience do you have in customer service or logistics operations?
• Do you have hands-on experience in GCC land freight operations?
• Do you have any experience or exposure to sea or air freight operations?
• Are you currently based in the UAE and available to work in Dubai?
• Nationality?
• What is salary expectation and can you join immediately ?

Work Location: In person