Income Auditor & Accounts Receivable
ZOYA Wellbeing ResortJob Summary
We are seeking a detail-oriented and organized Income Auditor & Accounts Receivable professional to join our Finance team. The successful candidate will be responsible for auditing daily resort revenue, ensuring accurate recording of financial transactions, managing guest and corporate accounts receivable, and maintaining effective credit control procedures in accordance with resort policies.
Key ResponsibilitiesIncome Audit
- Audit daily revenue generated from guest rooms, wellness programs, spa treatments, restaurants, wellness packages, and other resort services.
- Verify daily revenue reports against the Property Management System (PMS), Point of Sale (POS), and payment records.
- Reconcile cash, credit card, online payments, discounts, refunds, and complimentary services.
- Review room rates, package inclusions, billing adjustments, and revenue postings for accuracy.
- Investigate discrepancies and report irregularities to the Finance Manager.
- Prepare and distribute daily revenue reports and supporting reconciliations.
- Ensure all revenue transactions are properly supported, recorded, and compliant with internal controls.
Accounts Receivable
- Prepare and review invoices for corporate clients, travel agents, wellness partners, and other credit customers.
- Monitor outstanding balances and follow up on overdue accounts to ensure timely collection.
- Maintain accurate customer ledgers and reconcile accounts regularly.
- Prepare accounts receivable aging reports and customer statements.
- Allocate incoming payments and investigate billing discrepancies.
- Coordinate with Reservations, Front Office, Sales, Spa, and other departments to resolve billing issues.
- Ensure timely preparation of invoices, credit notes, and month-end AR reports.
- Support month-end closing, account reconciliations, and audit requirements.
Qualifications and Requirements
- Diploma or bachelor's degree in Accounting, Finance, or a related field.
- Previous experience in income audit and accounts receivable, preferably in a hotel, wellness resort, spa, or hospitality environment.
- Knowledge of hotel accounting procedures, revenue reconciliation, and credit control.
- Proficiency in Microsoft Excel and accounting software; experience with hotel PMS/POS systems is an advantage.
- Strong analytical, organizational, and communication skills.
- High attention to detail, integrity, and confidentiality.
Work Location: In person
Payment posting for accounts receivableCollections managementManaging customer accountsCash amount verificationInternal controlsProcessing billing adjustmentsB2B collectionsDaily cash reconciliationTrustworthiness (interpersonal skills)Clear communication with multidisciplinary teamsData analysis and reportingCredit note processingAccounts receivable managementBilling or payment issue resolutionAccounts receivable reconciliationAccount maintenanceCash applicationInternal stakeholder communicationSpreadsheetsCustomer statement production for payment processingAuditing experience within the hospitality industryPayment allocationCustomer collection follow-upSales invoice generationInternal department liaisonDaily operational report preparationResolving basic financial transaction issuesCustomer payment remindersHospitality and tourism venue experienceAged receivables reportCredit control in accounts receivableFinancial records managementCash receipts recordingDebtor record maintenanceHospitality industry experienceFinancial record maintenanceInvoice validationInvoice reconciliationFinancial compliance auditsBack-office cash reconciliation
